Privacy Policy

Effective Date: 2/11/2025
Last Updated: 8/26/2025

RichMessage is an new-generation omnichannel communication platform designed for small businesses to enhance customer engagement through SMS, RCS, VoIP, and AI-driven automation.

RichMessage, LLC (“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and services.

Information We Collect:

We collect your mobile phone number and opt-in consent when you subscribe to our SMS services, such as through a web form, keyword opt-in (e.g., texting "JOIN" to [NUMBER]), or verbal agreement. We may also collect message interaction data, such as delivery status and responses, to improve our services. We may collect additional personal information (e.g., name, email) if you create an account or contact support.

How We Use Your Information:

Your mobile phone number is used solely to send transactional, informational, or promotional messages (e.g., order updates, appointment reminders, or marketing offers) that you have explicitly consented to receive.

Sharing Your Information:

No mobile information, including phone numbers or SMS opt-in consent, will be shared with third parties or affiliates for marketing or promotional purposes. We may share your data with trusted service providers (e.g., SMS platform providers or telecom carriers) solely to facilitate message delivery, and these providers are contractually obligated to keep your data confidential.

Security:

We use encryption and secure storage measures to protect your data from unauthorized access or disclosure.

Your Rights:

You can opt out of receiving messages at any time by replying "STOP" to any message. Upon opting out, your phone number will be removed from our messaging list within 24 hours. You may also request access, correction, or deletion of your data by contacting us at contactus@richmessage.com

Changes to This Policy

We may update this policy. Changes will be posted on this page.

Policy Accessibility:

This policy is available on our website and is linked in our opt-in confirmation messages and can be provided in alternative formats upon request.

Message Flow Example

User texts "JOIN" or "YES" to [NUMBER]

Auto-Reply: Thanks for joining SimpleTexting’s SMS updates! You’ll receive messages about promotions and updates. Msg & data rates may apply. Reply STOP to opt out, HELP for help. View more details here.

Contact Us

If you have questions, email us at contactus@richmessage.com